Interagency Study on Child-Friendly Feedback and Complaint Mechanisms within NGO programmes

Anna Wood - Educo, Plan International, Save the Children, War Child & World Vision

This report presents findings of a survey designed to document experience and examples of practice in setting up feedback and complaint mechanisms that are accessible to children in the programmes of five international non-governmental organisations: Educo, Plan International, Save the Children UK, War Child UK and World Vision. The survey represents the first phase of a collaborative study between these five child-focused agencies.

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